Refund and Returns Policy
Thank you for shopping with us. We value your satisfaction and aim to provide the best shopping experience possible.
Returns
We only accept returns for items that:
- Arrive damaged or defective
- Are incorrect items sent by us
- Have major issues upon receiving
To request a return, please contact us within 7 days of receiving your order with:
- Your order number
- Clear photos/videos of the issue
- Description of the problem
Items must be unused and in original packaging where applicable.
Refund Policy
Please note that we do not provide cash refunds or bank transfers for approved returns or cancellations.
Instead, customers will receive:
- Store Credit / Voucher Credit equivalent to the approved refund amount
- Store credit can be used for future purchases in our store
- Store credit is non-transferable and cannot be exchanged for cash
Non-Returnable Items
- Change of mind purchases
- Used or damaged items caused by customer misuse
- Sale or clearance items
- Digital products (if applicable)
Store Credit Usage
- Store credit may be used during checkout on future orders
- Store credit validity period is 90 days from issue date
- Store credit may be redeemed according to store terms and conditions
Shipping Costs
Shipping fees are non-refundable unless the return is caused by our error.
Customers may be responsible for return shipping costs unless otherwise stated.
Contact Us
If you have any questions regarding returns or store credit, please contact our customer support team.